Client Solutions Manager

· London, Greater London
Employment Type Full-Time

Channel Factory is an award-winning marketing technology company which helps top global brands and agencies maximize YouTube advertising. Recognized as a technology innovator by Cynopsis, and one of the fastest growing companies by Inc., Channel Factory has served over three hundred of the Fortune 500 in delivering scalable, brand safe, contextually aligned YouTube advertising software and services. Channel Factory EU was established in August 2018 with its HQ in Stockholm and is already working with some of Europe’s largest media agencies.

About the Role

Channel Factory is looking for a highly motivated Client Solutions Manager to join our team in the UK with a passion for video marketing and execution while consistently striving to exceed the expectations of clients, team members, and co-workers.

You are a dynamic, strategic, and analytical Account Manager with experience within the video marketing sphere – on and off YouTube and is passionate about learning even more about video marketing offerings, digital media and capabilities of YouTube and off-YouTube platforms. Through meticulous attention to detail, you can manage multiple complex projects with ease – whether they call for organizational skills, statistical analysis, or business acumen – and are always ready and excited to put in the extra work.

We’re a fast-growing team with our EMEA HQ in Stockholm. Are you ready for an exciting journey on the UK market?


  • Responsible for launching, maintaining and reporting on campaigns
  • Responsible for Rebooking and Upsell of Active Customer Base, in coordination with the UK Sales Director
  • Working alongside the rest of the Client solutions Management team to grow a book of business by focusing on client retention, growth, renewal, and satisfaction
  • Maintaining and growing your own client stock and expanding it
  • Staying proactive in your work with clients, always one step ahead
  • Respond with urgency to general client requests using your understanding of all internal systems
  • Generating thorough campaign reports that address overall metrics, wins and insights
  • Supporting Senior Client solutions Managers with daily tasks
  • Monitoring campaign pacing and KPI performance and conducting on-going discussions with relevant internal team members and clients; proactively addressing any issues
  • Maintaining and updating proficiencies in the video marketing space
  • Support Client solutions Management Team with any daily tasks needed
  • Reporting to Lead, Client Solutions



Requirements & Qualifications

  • 1-2 years of proven hands-on experience at a tech publisher or digital media agency, an ideal candidate has previous YouTube and/or digital video experience
  • Advanced knowledge of Excel calculations, pivot tables, and graphs
    Effective experience in media buying on a bidding model e.g., DBM, DSP, PMD, Programmatic platforms, and/or management of campaigns in various dashboards highly preferred
    Highly organized and detail oriented professional
  • Have strong communication skills; verbal, written and interpersonal
  • Have a thirst to learn about Account Management and the digital landscape
    Driven and determined to learn and adapt in a fast-paced digital world
  • Fluent in the Salesforce platform
  • Google Ads or YouTube certified a plus
  • Hands-on experience at a tech publisher or digital media agency is a plus
  • Above all, possess the highest levels of professionalism, integrity, and ethics


Are you the right candidate to join us at Channel Factory for an exciting growth journey in the UK region? Please submit your application together with a cover letter.


We are looking forward to hearing from you!







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  • Location
    London, Greater London
  • Employment Type